Terms & Conditions

HotelAccommodation 

• Our rooms and suite tariffs include breakfast 

• All quoted rates are inclusive of credit card charges and VAT. 

• The tariff is subject to change except in respect of bookings already made. 

• Check in is at 3pm for all rooms & suites, check out is at 11am with a charge of £50 per hour for late check outs subject to availability. 

• There is a minimum 2 night stay on Fridays, Saturdays, bank holiday weekends and school holidays. 

• The Eastbury deduct 10% from the standard tariff for single occupancy. 

• Any damage to The Eastbury property caused by guests or their pets will be charged to the guest making the booking. 

• Dogs are welcome in specified dog friendly rooms, a doggy welcome pack will be provided with a bed, bowl and treats. 

• Guests bringing a dog must contact the hotel in advance to confirm dog friendly accommodation is available and we reserve the right to not accept guests who arrive with dogs without forewarning. In this circumstance the charges for the booking would still apply. 

• We charge £25 per dog per night. 

 

Eastbury Cottage 

Our cottage is a self catering property. However guests are welcome to use the Hotel facilities including the Resident lounges, Billiards table, Restaurant and Spa at any time during their stay. 

All quoted rates are inclusive of credit card charges and VAT. 

The tariff is subject to change except in respect of bookings already made. 

Check in is at 4pm for all cottages, check out is at 10am. Charges apply for late check outs. 

Cottages are subject to a minimum 3 night stay year round. 

Any damage to The Eastbury Cottage caused by guests or their pets will be charged to the guest making the booking. 

Dogs are welcome in the Cottage, a doggy welcome pack will be provided with a bed, bowl and treats. 

We charge £25 per dog per night.  

 

 Deposits & Cancellation for Hotel Accommodation and The Eastbury Cottage 

To confirm a booking a credit card guarantee must be in place and 25% of the total reservation value will be charged as a deposit for all rooms and suites. 

• All bookings may be cancelled without charge within 48 hours of the booking being made. 

After 48 hours and up to 2 weeks prior to the arrival, the deposit will be forfeited.  

If you cancel within 2 weeks of your arrival, your 25% deposit will be forfeited and the remaining 75% will be charged and credited to you in the form of a gift voucher. You can use this credit at The Eastbury within 6 months  

 

 Visiting The Eastbury 

• The Eastbury recommends that clients should take out Holiday Insurance cancellation cover as a precaution for unforeseen circumstances. 

Luggage storage is available if you arrive before your check in time.  

Babysitting and dog sitting is offered through a third party. Please make arrangements with us prior to your arrival. 

We reserve the right to ask guests who behave in an unruly manner to leave the premises on such reasonable terms as we in our absolute discretion see fit. In the absence of negligence on our part, as is usual, we accept no liability for injury to the person or damage to property connected with your stay at The Eastbury. 

• The Eastbury is staffed 24 hours a day, if, however, you are planning on departing prior to 8am or arriving later than 9pm please let us know so arrangements can be made for your smooth arrival or departure. 

  

Parking 

 • We have a private car park at the rear of the Hotel for all residents including guests staying in The Eastbury Cottage to use.  

There is also an overflow area just before the entrance to our car park along the grass verge. Please ask Reception for a parking pass.  

Any damage caused to a vehicle will be the responsibility of the owner of the vehicle.
 

Belongings 

• Please note that The Eastbury Hotel & Spa will not accept responsibility for any loss or damage of any item and will not send item left in the room after check out. Thank you for your understanding. 

 

Seasons Restaurant for Residents and Non-Residents 

 • Breakfast is available from 8am to 10am in the main restaurant. 

Lunch is served from 12pm to 2pm and dinner from 6.30pm to 9pm. Reservations are highly recommended for lunch and dinner and a table cannot be guaranteed for those without reservations. 

Vegetarian options are available. We also provide a vegan menu and we can accommodate Special dietary requirements, please let us know in advance. 

• Before you order food and drinks please speak to our staff if you require any allergen or ingredient information. 

Tables of 8 people or more will be subject to a £10 deposit per head to confirm your table. 

• Dinner reservations can be made by telephone, email or online. 

• Non-residents are welcome to dine with us for breakfast, lunch, afternoon tea or dinner, reservations are recommended. 

  

Eastbury Spa for Residents and Non-Residents 

 • Access to the spa is charged at £25 per person, for an hour slot.  

If you are not staying in the Hotel, we would ask that a treatment is booked if you wish to use the spa facilities.  

• The spa is open from 9am until 6pm . Please be advised that last entry to the spa facilities is an hour before closing time. 

Spa treatments are available by reservation from 9am until 6pm, we do suggest booking early to avoid disappointment.  

Spa treatment reservations can be made by telephone or email. 

In order to make the most of your treatment, we ask that you arrive a minimum of 10 minutes prior to your appointment as this will allow you time to familiarise yourself with your surroundings and complete a medical consultation form. Unfortunately, if you are late for your appointment your treatment duration may be reduced, and in this event there will be no reduction to the price charged. 

If you should wish to change your treatment choice on the day of your booking we will endeavour to amend this , but this may not always be possible due to treatment setup and timings. All appointment times include consultation and aftercare advice. 

Please note that we operate a no lone bathing policy. If you wish to use the facilities alone please inform reception. 

We understand that on occasions appointments may need to be cancelled or rescheduled, please be advised that we hold a 48 hour cancellation/reschedule policy and after that period, full charge will be made. 

Please ensure you are wearing swimwear at all times in the spa. Guests should dress for comfort in a t-shirt or vest with stretch trousers or shorts and suitable footwear must be worn in the gym. 

For hygiene purposes, please ensure you have showered and dried before your treatment. If you have been in any water facilities please ensure you have dry underwear on before your treatment. Depending on the treatment, your therapist will advise you during the consultation what you will need to wear. Please be assured that all of our therapists are highly trained and your modesty will be protected at all times. 

Please notify your therapist if you are pregnant or have any special medical considerations so that appropriate treatment modifications can be made. Kindly advise us of any health conditions, allergies or injuries, which could affect your treatment when making your spa reservation. 

Eastbury Spa cannot be held responsible for any changes to treatments or cancellations that occur due to non-disclosure of medical conditions at the time of booking, however it’s our ethos to help all people be well. 

Pregnant ladies are strongly advised against the use of any heat and/or hydrotherapy facilities. 

Please note guests suffering from any heart conditions or high blood pressure will be unable to use any of our heat experiences. 

Clients must ensure that Verrucas / foot conditions are suitably covered in the interest of hygiene whilst using the facilities and during treatments. 

Due to the active nature of the products Spa users must be a minimum age of 16 years. Infants, toddlers and children under 16 years old are not accepted in the spa. For some treatments you must be 18 years old. All under 18’s must be accompanied by an adult.  

• Our spa environment is one of relaxation and tranquillity. Please respect all spa guests’ right to privacy and serenity and we ask that you turn off your mobile phone whilst in the spa. It is important to keep noise levels down so as to not disturb other guests trying to unwind, especially outside the treatment rooms. 

Please be advised that we ask that a maximum of 4 people use the facilities at one time, this is to ensure that your time in the spa is as relaxing as possible.   

Please ensure you drink plenty of water throughout your day whilst using the spa or after having a treatment. It is recommended that no alcohol is consumed immediately prior/ post to your arrival. We do not advise having a heavy meal before having a treatment as it may be uncomfortable.